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RETURNS POLICY 14-day no quibble guarantee.Your order has been carefully packed and inspected, and we hope that you are please with the items you have selected.Should you need to return or exchange any items, please complete the RETURNS EXCHANGE FORM sent to you with your item and return the item by registered delivery. Manhattan Heights cannot be held responsible for returned items which are lost in the post. Returns address:Big Yellow Company (Manhattan Heights)111 Whitby RoadSloughBerksSL1 3DRPlease Note:Manhattan Heights cannot exchange or return products that have been worn, damaged, stained or had tags removed. We have a no returns policy on Sunglasses, Perfumes and Underwear, because of hygiene purposes.